Information Booth Supervisor

Requisition ID
# of Openings
Hire Type
Hours Per Week
Weekdays, Weekends
Career Type
Customer Service
Paid Time Off - Vacation, Insurance - Medical, Insurance - Dental, Insurance - Life, Retirement - 401K, Union Benefits
Minimum Related Experience
1 Year
Union Membership Required
High School Diploma or GED
Badging Fees
Paid by Employer
Any Second Language, Mandarin, Spanish
Polaris Research Development
USD $18.36/Hourly


Must successfully pass a ten year background and employment check.

Must posses a high school diploma or G.E.D.

Previous experience in retail sales is a must and experience in Point-of-Sale system is a plus

Candidate with college degree preferred

Must be able to read, understand, and speak English fluently

Ability to speak second language desirable but optional

Able to come to work on time and adhere to an established work schedule, flexible on work schedule when needed

Adhere to established protocols, personnel policies and procedures

Familiar and compatible with computers and computer programs

Must be knowledgeable about the facilities and services available at the San Francisco International Airport, knowledgeable about ground transportation options throughtout San Francisco and the Bay Area, familiar with downtown San Francisco, hotels, transit stops and major attractions in the Bay Area



The Information Booth Supervisor is to be available to address and resolve any operational issues however sensitive that may concern the Program and Company at those times when the management staff is otherwise unavailable. A supervisor must be professional, mature and responsible at all times. Supervisors are responsible for, but not limited to, the following:

•Making approach judgments regarding operations in the absence of the regular management team;

•Correctly interpreting airport policies and procedures for staff in the absence of the regular management team;

•Implementing changes in operating polices and procedures as defined and distributed by Airport and corporate management;

•Resolving any issues-including confusion over policy or procedure, disagreements, inappropriate change or conflicts-between staff members, between staff and other airport personnel or any member of the public and reporting such incidents to the regular management team;

•Assuring that staff have up to date operational information for public dissemination;

•Overseeing staff and assuring booth staff are attending to their customer service duties and performing their duties in an appropriate manner;

•Assisting booth staff during lunch periods during shifts as needed;

•Dealing with minor operational problems;

•Maintaining ongoing effective and friendly liaison with airport personnel;

•Assuring that booth staff adhere to company policies with regard to dress and on-duty behavior;

•Assuring that the booths are maintained in a clean and orderly condition by booth staff;

•Scheduling staff or calling replacement staff in case of absences as soon as possible;

•Arranging rest breaks and lunch break with staff;

•Making sure all airport information brochure kiosks are restocked by staff;

•Reviewing booth operations with other supervisors each day regarding any issues that occurred during the previous evening and/or day;

•Making sure all duties are finished before going home


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