SFO

  • Team Lead

    Requisition ID
    2017-1118
    Employer
    Smarte Carte
    # of Openings
    3
    Hire Type
    Permanent
    Hours Per Week
    Full-Time
    Shift
    Various
    Days
    Weekdays, Weekends
    Career Type
    Customer Service
    Benefits
    Insurance, Insurance - Medical, Paid Time Off - Holidays, Paid Time Off - Vacation, Retirement - 401K
    Minimum Related Experience
    6 Months
    Union Membership Required
    No
    Education
    High School Diploma or GED
    Badging Fees
    Paid by Employer
    Starting
    USD $16.00/Hourly
    Up to
    USD $18.00/Hourly
  • Company Description

    Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

    Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

    Overview

    Qualifications

    Excellent customer service and the ability to effectively communicate fluently in English.
    Bilingual preferred.
    High school degree or equivalent.
    Valid driver’s license.
    Ability to operate mechanized equipment to move carts throughout the airport.
    Six months successful customer service with supervisory experience.
    Physical ability and manual dexterity needed to lift a minimum of 70 lbs. to waist height.
    Ability to walk and stand for at least 8 hours a day.
    Ability to pass background/badging requirements and reference checks.
    Ability to work any given shift.
    Pleasant personality, practice good grooming habits, professional appearance. No facial piercing's or visible tattoos.
    Eating, drinking and smoking not permitted while on shift. All must be limited to break periods.

    Responsibilities

    As an official representative of Smarte Carte Inc. Team Lead must provide superior customer service. Maintain good communication and cooperation with other employees and facility management. Perform job in an honest, reliable, and a professional manner.

    Customer Service – Team Leads are expected to greet inbound international travelers and encourage the use of a luggage cart to maximize their travelling experience.
    Team Leads operate with minimal supervision and are expected to assist in the development of associates assigned in their zone.
    Maintain the appropriate amount of carts in the assigned area by efficiently balancing carts. Notification to the shift supervisor when the supply of carts drops below acceptable levels. Team Leads are required to move carts both manually and mechanically through the use of both ropes and mechanized equipment. Carts should constantly be optimized to allow for ease of distribution to passengers.
    Any disabled or unacceptable carts for use by passengers must be put aside in designated areas and the shift supervisor must be advised prior to the end of the shift.
    Learn and practice safe work habits thus assuring safety to self, co-workers, airport property, passengers and visitors.
    ANY ADDITIONAL DUTIES ASSIGNED BY MANAGEMENT.

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