Assist incoming Airline passengers and the general public by providing high quality, accurate and impartial information about airport services, cultural and recreational resources in San Francisco and the ground transportation from the Airport to other places in the Bay Area in a culturally sensitive and cheerful manner
Distribute ground transportation handouts and other printed informational materials
Distribute tourist' materials such as tour guidebooks, maps, brochures, etc. to information booth through Airport terminals, maintenance and cleaning of kiosks,
Serve as translators and/or arrange for translation of information needed by non-English speaking visitors
Make referrals to other organizations that provide social services or other forms of assistance and provide information about commercial services
Serve in an emergency capacity as required by the Airport; and
Document and collect data on the services provided for submission to the Airport
Must pass 10-year Security Background Check.
Must be a high school graduate.
Must be able to read, understand and speak English fluently.
Ability to speak a second language desirable but optional, preferred Spanish and Chinese
Able to come to work on time and adhere to an established work schedule
Able to adhere to established protocols, personnel policies and procedures
Good interpersonal skills, communication experience and ability to work well with people an asset
Previous experience in retail sales is a must and experience in Point-of-Sales system is a plus
Ability to be attentive, listen well and provide clear directions
Must be at least 2+ years previous experience in interactive customer service dealing directly with the San Francisco Bay Area and surrounding communities is a must
Familiarity with the San Francisco Bay Area and surrounding communities is a must
Be able to lift up to 25lbs.