• Taxi or TNC Dispatcher

    Requisition ID
    ABM Aviation Services (FSP PPM Management LLC)
    # of Openings
    Hire Type
    Hours Per Week
    Weekdays, Weekends
    Availability during
    the following business hours
    Start Time
    6:50 a.m.
    End Time
    2:20 a.m.
    Career Type
    Customer Service
    Retirement - 401K, Job Perks - Paid Parking, Job Perks - Employee Stock Purchase Plan, Paid Time Off, Union Benefits, Insurance - Medical, Insurance - Vision, Insurance - Dental
    Benefit Notes
    - Employee Pension Plan | - Shoe Allowance | - Company Uniform/Laundry |
    Minimum Related Experience
    1 Year
    Union Membership Required
    Monthly Union Dues
    USD $42.23
    High School Diploma or GED
    Badging Fees
    Paid by Employer
    USD $20.00/Hourly
  • Overview


    A Taxi/Transportation Network Companies (TNC) Dispatcher regulates the flow of Taxi/TNC vehicles through the dispatch system at the San Francisco International Airport.  This position provides a high level of customer service to patrons at Taxi/TNC stands, monitors the performance of Taxi/TNC drivers and ensures compliance to the Airport Rules & Regulations and Standard Operating Procedures.


    Provides assistances to patrons at taxi/TNC stands and passengers with special needs
    Provides direction and answers a variety of questions from the traveling public
    Issue audit tickets as applicable to taxicabs accessing the system and being dispatched to terminals
    Collects tickets and dispatches taxicabs from staging lot to terminal taxi stands
    Monitors the performance of taxi/TNC drivers to ensure procedures are being followed in accordance to Airport Rules & Regulations and Standard Operating Procedures
    Monitors the TNC Lot
    Reports any hazardous or unsafe conditions existing in the taxi work areas to management
    Communicate any concerns to the Supervisor on Duty in a timely manner and complete the necessary reports
    Notifies Supervisor of procedural violations and appropriate form
    Additional duties assigned by the Shift Manager / Supervisor


    10-year background/fingerprint check required
    Drug screening required
    Must possess a high school diploma or G.E.D.
    Must possess a valid California Driver’s License
    Must be proficient communicating, reading and writing in English language
    Must have some work experience in a customer service industry
    Minimum of 2-year experience in a fast-pace customer-oriented environment preferred
    Must enjoy working with the general public
    Must have the ability to work effectively as a team player
    Must be flexible and available to work all schedules when necessary

    SFO Badged Employees are eligible for a BART discount and childcare tuition assistance with Palcare.


    BART Discount Card. Save more money on BART!                           Palcare




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