• Customer Service Agent

    Requisition ID
    GAT Airline Ground Support
    # of Openings
    Hire Type
    Hours Per Week
    Full Time & Part Time
    Weekdays, Weekends
    Career Type
    Customer Service
    Insurance - Medical
    Minimum Related Experience
    6 Months
    High School Diploma or GED
    Badging Fees
    Paid by Employer
    Additional Languages
    USD $17.50/Hourly
  • Overview


    GAT is seeking dynamic individuals to join its team of aviation professionals. GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental, and Vision coverage.

    Employee Discount Program!

    Variable Hour, Non-Exempt


    Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints.
    Proficient use of a computer is needed as well as general customer assistance to passengers.
    This position requires working in a fast paced environment with time constraints to meet published departure goals.
    A professional and positive image must be consistently displayed by the employee.


    Customer Service agents must report to work on a regular and timely basis.
    Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
    Must be able to announce both incoming and outbound flights.
    Handle cash, credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures.
    Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
    Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
    Able to stand and work in one location for up to four hours at a time.
    Work independently without direct supervision.


    Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
    Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
    Ability to read, fluently speak, and understand the English language.
    Bilingual, Spanish speaking mandatory
    Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
    Must be free of disqualifying crimes and able to pass a pre-employment drug test.
    Must have reliable transportation and able to work weekends, holidays, and days off.
    Other duties as assigned
    GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

    GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.

    Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required.

    You must also have proof of high school or GED completion.

    Accepting part-time - Local College students are encouraged to apply.


    SFO Badged Employees are eligible for a BART discount and childcare tuition assistance with Palcare.


    BART Discount Card. Save more money on BART!                           Palcare


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