SFO

  • Customer Service Agent

    Requisition ID
    2018-1426
    Employer
    GAT Airline Ground Support
    # of Openings
    4
    Hire Type
    Permanent
    Hours Per Week
    Full Time & Part Time
    Shift
    Various
    Days
    Weekdays, Weekends
    Career Type
    Customer Service
    Benefit Notes
    Medical paid for employee |
    Minimum Related Experience
    6 Months
    Education
    High School Diploma or GED
    Badging Fees
    Paid by Employer
    Additional Languages
    Required
    Languages
    Spanish
    Starting
    USD $17.00/Hourly
  • Overview

    GAT is seeking dynamic individuals to join its team of aviation professionals. GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental, and Vision coverage.

    Employee Discount Program!

    Variable Hour, Non-Exempt

     

    • Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints.
    • Proficient use of a computer is needed as well as general customer assistance to passengers.
    • This position requires working in a fast paced environment with time constraints to meet published departure goals.
    • A professional and positive image must be consistently displayed by the employee.

    Qualifications

    • Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
    • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
    • Ability to read, fluently speak, and understand the English language.
    • Bilingual, Spanish speaking mandatory
    • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
    • Must be free of disqualifying crimes and able to pass a pre-employment drug test.
    • Must have reliable transportation and able to work weekends, holidays, and days off.
    • Other duties as assigned

    GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

    GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.

    Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required.

    You must also have proof of high school or GED completion.

    Accepting part-time - Local College students are encouraged to apply.

    Responsibilities

     

    • Customer Service agents must report to work on a regular and timely basis.
    • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
    • Must be able to announce both incoming and outbound flights.
    • Handle cash, credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures.
    • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
    • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
    • Able to stand and work in one location for up to four hours at a time.
    • Work independently without direct supervision.

     

    SFO Badged Employees are eligible for a BART discount and childcare tuition assistance with Palcare.

     

    BART Discount Card. Save more money on BART!                           Palcare

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