Assist incoming Airline passengers and the general public by providing high quality, accurate and impartial information about Airport services, cultural and recreational resources in San Francisco and ground transportation from the Airport to other places in the Bay Area in a culturally sensitive and cheerful manner;
Distribute ground transportation handouts and other printed informational materials;
Distribute tourists' materials, such as tour guidebooks, maps, brochures, etc. to information booths throughout Airport terminals, maintenance and cleaning of kiosks;
Serve as translators and/or arrange for translation of information needed by non-English speaking visitors;
Make referrals to other organizations that provide social services or other forms of assistance and provide information about commercial services;
Serve in an emergency capacity as required by the Airport; and
Document and collect data on the services provided for submission to the Airport.
SFO Badged Employees are eligible for a BART discount and childcare tuition assistance with Palcare.
Must be able to successfully pass 10-year background check
Must be a high school graduate
Must be able to read, understand and speak English fluently
Ability to speak a second language desirable but optional, preferred Spanish and Chinese
Able to come to work on time and adhere to an established work schedule
Able to adhere to established protocols, personnel policies and procedures
Good interpersonal skills, communication experience and ability to work well with people an asset
Previous experience in retail sales is a must and experience in Point-of-Sales systems is a plus
Ability to be attentive, listen well and provide clear directions
Must have at least 2+ years previous experience in interactive customer service dealing directly with the general public
Familiarity with the San Francisco Bay Area and surrounding communities is a must
Be able to lift up to 25 lbs.