SFO

  • Information Booth Representative

    Requisition ID
    2018-1452
    Employer
    Polaris Research Development
    # of Openings
    1
    Hire Type
    Permanent
    Hours Per Week
    Part-Time
    Shift
    Night
    Days
    Weekdays, Weekends
    Availability during
    the following shift
    Start Time
    8:15 PM
    End Time
    12:45 AM
    Career Type
    Customer Service
    Benefits
    Insurance - Medical, Insurance - Dental, Insurance - Life, Retirement - 401K, Paid Time Off - Vacation, Job Perks - Paid Parking, Union Benefits
    Benefit Notes
    Pro rated
    Minimum Related Experience
    2 Years
    Education
    High School Diploma or GED
    Additional Languages
    Preferred
    Languages
    Cantonese, Mandarin, Spanish
    Starting
    USD $17.50/Hourly
  • Responsibilities

    Assist incoming Airline passengers and the general public by providing high quality, accurate and impartial information about Airport services, cultural and recreational resources in San Francisco and ground transportation from the Airport to other places in the Bay Area in a culturally sensitive and cheerful manner;

    Distribute ground transportation handouts and other printed informational materials;

    Distribute tourists' materials, such as tour guidebooks, maps, brochures, etc. to information booths throughout Airport terminals, maintenance and cleaning of kiosks;

    Serve as translators and/or arrange for translation of information needed by non-English speaking visitors;

    Make referrals to other organizations that provide social services or other forms of assistance and provide information about commercial services;

    Serve in an emergency capacity as required by the Airport; and

    Document and collect data on the services provided for submission to the Airport.

     

    SFO Badged Employees are eligible for a BART discount and childcare tuition assistance with Palcare.

     

    BART Discount Card. Save more money on BART!                           Palcare

    Qualifications

    Must be able to successfully pass 10-year background check
    Must be a high school graduate
    Must be able to read, understand and speak English fluently
    Ability to speak a second language desirable but optional, preferred Spanish and Chinese
    Able to come to work on time and adhere to an established work schedule
    Able to adhere to established protocols, personnel policies and procedures
    Good interpersonal skills, communication experience and ability to work well with people an asset
    Previous experience in retail sales is a must and experience in Point-of-Sales systems is a plus
    Ability to be attentive, listen well and provide clear directions
    Must have at least 2+ years previous experience in interactive customer service dealing directly with the general public
    Familiarity with the San Francisco Bay Area and surrounding communities is a must
    Be able to lift up to 25 lbs.

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