The Operations Manager reports to Station or Regional Management and oversees airline accounts to ensure that the operation is meeting and exceeding the customer’s expectations. This includes primary responsibility for the following:
Manage the airline contracts including Quality Assurance
Plan, schedule and mentor staff members to provide customer service
Assure no delays in the operation and when unavoidable providing clear explanation to airline customer
Provide mentoring and consistent standards for all employees including corrective action when needed
Be present and lead during weather events and emergencies
Plan, organize, lead and meet established standards and goals as required
Be on call 24/7 for emergencies with a minimum of 5 days directly onsite per week
Be able to meet with airline customer daily to communicate to airline management team regularly and to direct staff when not present
Demonstrate regular, predictable attendance at job location
Exceed PrimeFlight customer service and safety standards
Carry out other duties as assigned
To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal, and Oral Communication.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
18 years of age
Eligible to work in the United States
Bachelor’s degree. Associate’s degree or high school diploma or equivalent may be substituted with two or more years relevant experience in the aviation industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Proficiency is required in Microsoft Excel and Word, sufficient to write letters, organize schedules, and perform other tasks related to operations.
Certificates and Licenses:
No certifications needed.
This job requires supervision of all personnel for a major airline account.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.
Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Stand and walk
Use hands to finger, handle, or feel
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
SFO Badged Employees are eligible for a BART discount and childcare tuition assistance with Palcare.