SFO

  • Information Booth Supervisor

    Requisition ID
    2018-1525
    Employer
    Polaris Research Development
    # of Openings
    1
    Hire Type
    Permanent
    Hours Per Week
    Full-Time
    Shift
    Swing
    Days
    Weekdays, Weekends
    Career Type
    Customer Service
    Benefits
    Paid Time Off - Vacation, Insurance - Medical, Insurance - Dental, Insurance - Life, Retirement - 401K, Union Benefits
    Minimum Related Experience
    1 Year
    Union Membership Required
    Yes
    Education
    High School Diploma or GED
    Badging Fees
    Paid by Employer
    Languages
    Any Second Language, Mandarin, Spanish
    Starting
    USD $18.36/Hourly
  • Qualifications

    Must successfully pass a ten year background and employment check.

    Must posses a high school diploma or G.E.D.

    Previous experience in retail sales is a must and experience in Point-of-Sale system is a plus

    Candidate with college degree preferred

    Must be able to read, understand, and speak English fluently

    Ability to speak second language desirable but optional

    Able to come to work on time and adhere to an established work schedule, flexible on work schedule when needed

    Adhere to established protocols, personnel policies and procedures

    Familiar and compatible with computers and computer programs

    Must be knowledgeable about the facilities and services available at the San Francisco International Airport, knowledgeable about ground transportation options throughtout San Francisco and the Bay Area, familiar with downtown San Francisco, hotels, transit stops and major attractions in the Bay Area

     

    Responsibilities

    The Information Booth Supervisor is to be available to address and resolve any operational issues however sensitive that may concern the Program and Company at those times when the management staff is otherwise unavailable. A supervisor must be professional, mature and responsible at all times. Supervisors are responsible for, but not limited to, the following:


    •Making approach judgments regarding operations in the absence of the regular management team;

    •Correctly interpreting airport policies and procedures for staff in the absence of the regular management team;

    •Implementing changes in operating polices and procedures as defined and distributed by Airport and corporate management;

    •Resolving any issues-including confusion over policy or procedure, disagreements, inappropriate change or conflicts-between staff members, between staff and other airport personnel or any member of the public and reporting such incidents to the regular management team;

    •Assuring that staff have up to date operational information for public dissemination;

    •Overseeing staff and assuring booth staff are attending to their customer service duties and performing their duties in an appropriate manner;

    •Assisting booth staff during lunch periods during shifts as needed;

    •Dealing with minor operational problems;

    •Maintaining ongoing effective and friendly liaison with airport personnel;

    •Assuring that booth staff adhere to company policies with regard to dress and on-duty behavior;

    •Assuring that the booths are maintained in a clean and orderly condition by booth staff;

    •Scheduling staff or calling replacement staff in case of absences as soon as possible;

    •Arranging rest breaks and lunch break with staff;

    •Making sure all airport information brochure kiosks are restocked by staff;

    •Reviewing booth operations with other supervisors each day regarding any issues that occurred during the previous evening and/or day;

    •Making sure all duties are finished before going home

     

    SFO Badged Employees are eligible for a BART discount and childcare tuition assistance with Palcare.

     

    BART Discount Card. Save more money on BART!                           Palcare

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