Join the Hertz hiring event on Wednesday, September 19th!
Time: 1 p.m. to 4 p.m.
Location (directions below): SFO Business and Career Center
The Customer Service Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel needs.
A minimum of one year of sales or customer experience in a high volume or service oriented environment
Passion for customer service and attention to detail – Goes the extra mile
Proven strong sales and closing skills and the ability to friendly, engaging manner
Motivated to achieve and exceed targeted goals
Must be able to:
Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Have the competitive drive and confidence to succeed in a commission-based environment.
Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate sales, professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Show proven experience of working well within a team.
Work flexible shifts including weekends and holidays; and work overtime as required.
The key responsibilities and accountability are:
Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
Achieve personal sales goals while supporting the goals of the team.
Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
Qualify and process customer rentals with accuracy and attention to detail.
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
Resolve customer issues and concerns professionally using effective customer service techniques.
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Directions to the Center:
Exit the BART station into the International Terminal. Walk to the information booth. Turn left to the 1st hallway marked "Business and Career Center."
Park in the International Parking Garage G.
Take the elevator to the 7th floor, take AirTrain (Red Line) to the International Terminal G side, one stop over. Exit the train, take the escalator down, go the Information Booth and ask for directions to the Business and Career Center.