• Instant Return Representative (Dollar/Thrifty)

    Requisition ID
    # of Openings
    Hire Type
    Hours Per Week
    Weekdays, Weekends
    Career Type
    Customer Service
    Insurance - Medical, Insurance - Dental, Insurance - Vision, Retirement - 401K
    Union Membership Required
    High School Diploma or GED
    USD $17.75/Hourly
  • Overview



    The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.


    Join the Hertz Hiring Event!

    When:Thursday, June 27th
    Time: 10 a.m. to 12 p.m.

    Location(directions below):  SFO Business and Career Center


    The key responsibilities and accountabilities are:

    Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures
    Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
    Provide the customer with an invoice and a full explanation of their charges
    Resolve customer issues and concerns professionally using effective customer service techniques.  When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
    Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
    Check fuel level and mileage and clearly explain final charges to the customer
    Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.  Offer assistance as needed.
    Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
    To carry out any other duties requested by the managers/Team Leaders.
    Keep work area organized and free of clutter


    Educational Background:

    High School Diploma or equivalent


    Basic Qualifications:

    Passion for customer service and attention to detail – Goes the extra mile

    A minimum of one year of sales or customer experience in a high volume or service oriented environment


    Must be able to:

    Good communication skills both written and oral.  Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
    Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills

    Demonstrate professionalism and interpersonal skills
    Proven experience of working well within a team.
    100% customer focus, with proven experience within a customer facing environment
    Work flexible shifts including weekends and holidays; and work overtime as required
    Work outdoors during all weather conditions
    Stand for long periods of time
    Lift up to 45 pounds



    Exit at the front of the BART station into the International Terminal. 
    Walk straight ahead toward the information booth. Turn right and walk across the main hall toward the medical clinic.
    The Business and Career Center is directly across from the medical clinic and the first door on the left.


    Park in the International Parking Garage A.
    Take the elevator to the 7th floor, take AirTrain to the International Terminal A side, one stop over.
    Take the escalators down to the departures level and proceed to the medical clinc. 
    The Business and Career Center is directly across from the medical clinic and the first door on the left.


    Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.


    EEO/AA: Females/Minorities/Disabled/Vets

    EEO Statement:

    Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. 


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