SFO

  • Production Quality Manager (Hertz)

    Requisition ID
    2018-1543
    Employer
    Hertz
    # of Openings
    2
    Hire Type
    Permanent
    Hours Per Week
    Full-Time
    Shift
    Various
    Days
    Weekdays, Weekends
    Career Type
    Management
    Benefits
    Insurance - Medical, Insurance - Dental, Insurance - Vision, Retirement - 401K
    Union Membership Required
    No
    Education
    Associate Degree
    Starting
    USD $50,000.00/Annually
  • Overview

    hertz

     

    Join the Hertz Hiring Event!

    When:     Monday,October 22nd

    Time:      10 a.m. to 12:00 P.m.

    Location (directions below):  SFO Business and Career Center

     

    Click here to RSVP

     

    As the Production Quality Manager (PQM), you are responsible for the coaching, management, and leadership of VSA employees as well as operations.   The PQM works to ensure that we are providing the highest level of quality utilizing the most efficient methods for preparing cars. The PQM helps make sure that everyone in Vehicle Service consistently executes Hertz’s rigorous vehicle preparation process so that every vehicle meets Hertz’s heritage of vehicle safety and quality. The PQM completes quality audits of the fleet as well as standard work audits utilizing the Akkroo application.   PQM works closely with our third party vendor and the Ultimate Choice Lot Manager to successfully implement the replenishment model. PQM will work closely with the Value Stream Leader VSA/IR to maintain accurate metrics and to utilize them for the continuous improvement of the VSA operations.

     

    To be a great PQM, you need:

     

    Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at Hertz
    A desire to grow with Hertz including a willingness to live and work in a number of different cities throughout the United States
    A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving
    An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
    An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations
    An ability to be a Hertz Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty

    Qualifications

    Minimum Qualifications:

    Bachelor’s degree level is preferred (Associate level is accepted), but someone who is able to demonstrate the requisite behaviors and with the right level of experience (below) will also be considered.

     

    Professional Experience:

    Proven track record of being an effective leader and coach to others.
    An operational background in car rental is necessary, with 3-5 years of management experience and a good understanding of the operation.
    Attitude and the right behaviors are more important, as is the requisite level of capability to manage in a tough, fast moving operation, with very strong attention to detail.
    Previous experience of working in a unionised environment would also be an advantage.

     

    Skills:

    Strong management, coaching, communications, interpersonal relationship, customer service, problem solving, fleet management, and quality assessment skills
    Strong planning and logistical skills

    Responsibilities

    Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

     

    EEO/AA: Females/Minorities/Disabled/Vets

     

    EEO Statement:

    Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

     

    Directions to the Center:

    BART:

    Exit the BART station into the International Terminal. Walk to the information booth. Turn left to the 1st hallway marked "Business and Career Center."


    Driving:

    Park in the International Parking Garage G.

    Take the elevator to the 7th floor, take AirTrain (Red Line) to the International Terminal G side, one stop over. Exit the train, take the escalator down, go the Information Booth and ask for directions to the Business and Career Center.

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