SFO

  • Customer Service Agent

    Requisition ID
    2018-1608
    Employer
    Sixt
    # of Openings
    5
    Hire Type
    Permanent
    Hours Per Week
    Full-Time
    Shift
    Various
    Days
    Weekdays, Weekends
    Availability during
    the following business hours
    Start Time
    6 AM
    End Time
    12 AM
    Career Type
    Customer Service
    Benefits
    Insurance - Medical, Insurance - Dental, Insurance - Vision, Insurance - Life, Retirement - 401K
    Commission
    yes
    Minimum Related Experience
    1 Year
    Monthly Union Dues
    USD $0.00
    Education
    High School Diploma or GED
    Badging Fees
    Badge not Required
    Starting
    USD $20.00/Hourly
  • Overview

    We are hosting a Sales and Customer Service Job Fair

    Monday, November 12th and Tuesday, November 13th

    9AM-2PM

    7 S Linden Ave

    South San Francisco, CA 94080

     

    Walk-ins Welcome

     

    RSA 2018

     

    What to expect:

     

    As a Customer Service Agent, you will deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc.

    Responsibilities

    Welcome all customers as they arrive on the lot
    Ask about their experience with Sixt; recording feedback to improve future rental experience
    Make sure customers have all personal belongings from the vehicle
    Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
    Use proper statement to determine if vehicle is being returned with full tank of gas
    Advise and review rental charges, providing an accurate receipt to the customer
    Provide information regarding transportation to the airport terminal
    Complete a service alert for any mechanical and or body damage communicated by the customers
    Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
    Keep lot organized for ease of access and traffic flow
    Work in outdoor weather conditions including direct sunlight, rain, heat or cold
    Perform other job duties as assigned to meet the business needs.

    Qualifications

    High school diploma or GED
    Minimum 1-year customer service experience
    Must be at least 21 and have a valid driver's license with a clean driving record
    Exceptional interpersonal and relationship building skills
    Strong verbal and written communication skills
    Strong organizational skills and the ability to multi-task
    Ability to manage stressful or unusual situations to maintain good customer service
    Basic computer navigation skills and knowledge of Microsoft Office applications
    Ability to work 40 hours per week including day and/or evening hours
    Must be willing to wear company uniforms
    Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    Ability to communicate in other languages is a plus.

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