Time: 9:00 a.m. – 11:30 a.m.
Location (directions below): SFO Business and Career Center
What to expect:
As a Customer Service Agent, you will deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc.
High school diploma or GED
Minimum 1-year customer service experience
Must be at least 21 and have a valid driver's license with a clean driving record
Exceptional interpersonal and relationship building skills
Strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Ability to manage stressful or unusual situations to maintain good customer service
Basic computer navigation skills and knowledge of Microsoft Office applications
Ability to work 40 hours per week including day and/or evening hours
Must be willing to wear company uniforms
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Ability to communicate in other languages is a plus.
Welcome all customers as they arrive on the lot
Ask about their experience with Sixt; recording feedback to improve future rental experience
Make sure customers have all personal belongings from the vehicle
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use proper statement to determine if vehicle is being returned with full tank of gas
Advise and review rental charges, providing an accurate receipt to the customer
Provide information regarding transportation to the airport terminal
Complete a service alert for any mechanical and or body damage communicated by the customers
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Work in outdoor weather conditions including direct sunlight, rain, heat or cold
Perform other job duties as assigned to meet the business needs.
Exit the BART station into the International Terminal.
Walk to the information booth. Turn left to the 1st hallway marked "Business and Career Center."
Park in the International Parking Garage G.
Take the elevator to the 7th floor, take AirTrain (Red Line) to the International Terminal G side, one stop over.
Exit the train, take the escalator down, go the Information Booth and ask for directions to the Business and Career Center.