SFO

  • Airport - Customer Service Agent

    Requisition ID
    2018-1610
    Employer
    Air Canada
    # of Openings
    1
    Hire Type
    Permanent
    Hours Per Week
    Full-Time
    Shift
    Various
    Days
    Weekdays, Weekends
    Career Type
    Customer Service
    Education
    High School Diploma or GED
    Additional Languages
    Preferred
    Languages
    Any Second Language
    Starting
    USD $15.00/Hourly
  • Company Description

    You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.

    Over the past 7 years, iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.

    Overview

    air canada logo

     

    Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

     

    In anticipation of future openings, Air Canada, recently ranked Best Airline in North America, is currently looking for a Customer Service Agent at the San Francisco Airport.

    Qualifications

    Must have an ability to use tact, good judgement and initiative;
    Must be capable of expressing self in a clear and pleasant manner;
    Ability to work under pressure with a minimum of supervision;
    Must wear Company uniform as prescribed and conform to Company grooming standards;
    Must be able to stand for extended period of time;
    Must, after training, be able to efficiently use the Company's automated reservations, ticketing and baggage tracing systems;
    Must be able to lift seventy (70) lbs unaided;
    Must maintain an acceptable attendance record;
    Must be able to work shift work including irregular shifts and overtime when required/directed.

    Responsibilities

    Check in Passengers, issue boarding pass, seat selection and verify immigration documentation 
    Check in baggage - ensure Company regulations regarding size/weight are complied with collect excess charges
    Make reservations
    Compute fares, issue tickets and provide passengers with relevant information, including Customs and Immigration requirements 
    Perform Baggage Tracing duties
    Coordinate the boarding of passengers onto the aircraft:Ensure safety procedures are followed
    Monitor carry-on baggage
    Assist passengers as required
    Operate loading bridges
    Handle irate passengers/oversells and those affected by irregular operations
    Handle VIP's
    Assist physically challenged passengers. Includes pushing wheelchairs if required
    Handle and account for cash/documents in accordance with Company regulations
    May be required to man First Class Lounge to provide ticketing, check in, information assistance etc. to passengers 
    Update records in Res III as required to ensure proper processing of passengers at next point of contact
    Maintain all Company standards
    In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests
    Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures 
    Ensure that all necessary supplies and material are on hand in sufficient quantity
    Collect and compile statistical data

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