We're XpresSpa, and we are bringing wellness to the airport!
We are currently seeking a high energy Associate Manager with skills, experience and savvy to be the hub of our activity in our Spas!
To thrive in this role, you will need to love variety, communicate well with a strong commitment to customer service. We are looking for a motivated individual who wants to grow their career with us. You may have some experience from a different industry, but you need to display a proven ability to work under pressure and prioritize. The diversity of this role means you will be involved in many aspects of the company and will be a key part of a growing team. This position reports to the Spa Manager.
Provide best in class customer service by engaging and greeting customers, and excellent sales floor leadership skills—own and manage the sales floor with the Store Manager: greet all customers and airport leadership in a professional, friendly, and timely manner.
Maximizes store sales results through selling, maintaining & covering zones.
Answer Spa phone and respond to customer inquiries and concerns.
Assists the Store Manager in maximizing results in sales, merchandising & operations
Opening & Closing the Spa in accordance to opening and closing checklists, including but not limited to reconciling the register, transfers, inventory audits and store execution audits.
Direct and supervise Spa Specialists engaged in delivering best in class services to customers
Must keep their Spa team motivated and working as a unit, making sure each member of staff understands company policies and guidelines.
Assist Spa Leadership team in creating an outstanding experience for the customer
Protect employees and customers by providing a safe and clean store environment.
Keep Spa neat, organized and presentable according to brand standards.
There may also be ad-hoc and project work such as you'd expect in a growing, dynamic company!
A minimum of 2 years leadership experience in spa, retail, hospitality, wellness, airport, or beauty industry.
Possess strong organizational qualities and confidence, with sound communication and customer service skills.
Proven ability to that foster a spirit of teamwork and camaraderie while achieving business goals
Administrative and computer skills that support accurate cash handling and collection.
Must be able to lift, push or pull up to 35 pounds; and stand and or walk up to 8 hours per day.
This position is based in an Airport and will require flexibility and availability to work varied shifts, including Holidays, evenings and weekends.
The desire to make a real difference in a growing company, and to have some fun along the way.
problem analysis and assessment
judgment and problem solving
planning and organizing
work and time management
attention to detail and high level of accuracy
delegation of authority and responsibility
teamwork and collaboration
SFO Badged Employees are eligible for a BART discount and childcare tuition assistance with Palcare.