SFO

  • Assistant Manager

    Requisition ID
    2018-1643
    Employer
    XpresSpa
    # of Openings
    2
    Hire Type
    Permanent
    Hours Per Week
    Full-Time
    Shift
    Various
    Days
    Weekdays, Weekends
    Availability during
    the following business hours
    Start Time
    6AM
    End Time
    11PM
    Career Type
    Management
    Benefits
    Insurance - Medical, Educational/Training - Tuition Reimbursement, Paid Time Off - Maternity/Paternity, Insurance - Dental, Insurance - Vision, Retirement - 401K
    Commission
    15% retail commission
    Minimum Related Experience
    1 Year
    Union Membership Required
    No
    Monthly Union Dues
    USD $0.00
    Education
    High School Diploma or GED
    Badging Fees
    Paid by Employer
    Bonus
    $175-$250
  • Overview

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    Our Assistant Spa Managers are our future leaders! You assist the Manager in driving sales and overseeing the execution/implementation of key business initiatives for the spa. In many instances, the Assistant Spa Manager is the Manager on Duty and will need to provide the same leadership as the Spa Manager. You will greet and engage our customers and provide excellent floor leadership skills. You assist in leading the day-to-day activities of our spa to ensure our customers are consistently treated to an impeccable customer service experience, and that the operations run smoothly and efficiently.

    Assistant Managers will open and close the spa and also work with the Spa Manager to create a work schedule that ensures our Service/Treatment Specialists are scheduled in accordance with the needs of the business Schedule flexibility is key; this position is based in an airport and will require availability to work varied shifts (beginning before 8:00am and ending after 8:00pm), Holidays and weekends.

    Responsibilities

    Customer Experience


    Assist Spa Leadership team in creating an outstanding experience for the customer (i.e., pampered to perfection, customers are greeted in a professional, friendly, and timely manner)
    Provide best in class customer service by greeting and assisting customers, and excellent floor leadership skills—own and manage the sales floor
    Protect employees and customers by providing a safe and clean spa environment.
    Direct and supervise employees engaged in delivering best in class services for our customers
    Answer Spa phone and respond to customer inquiries

     

    Sales


    Assist Spa Manager to maximize results through selling, maintaining and covering zones
    Inform customer of benefits of XpresSpa Membership program


    Brand Ambassador


    Maintain new and ongoing relationships with airport leadership and liaise with Spa Support Center staff.


    Team


    Assist Store Manager in the selection and on-boarding of your team

    Keep employees motivated and working as a team, making sure each member of their staff understands company policies and guidelines
    Maintain operations by coordinating, and enforcing program, operational, and Human Resources policies and procedures; and presenting corrective actions to Spa Manager
    Help Spa Manager maintain positive employee relations by keeping open lines of communication with team

     

    Operations


    Ensure adherence to local licensing board rules and regulations
    Open and close the Spa. (Including but not limited to reconciling the register, transfers, inventory audits and spa execution audits)
    Ensure availability of merchandise and services by maintaining appropriate inventory levels
    Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
    Administrative and computer skills that support accurate and timely reporting, cash collection/reconciliation, payroll management, service and retail inventory management, record keeping, and operation of POS System

     

     

    Qualifications

    Work Experience Requirements

    A minimum 3 years management experience in spa, retail, hospitality, wellness, airport or beauty industry 

    Strong organizational qualities and confidence, with sound communication and customer service skills

    Previous experience in recruiting, training and motivating commission based staff members

    Must have the ability to understand and analyze business KPI’s  Must be able to lift, push or pull up to 35 pounds; and stand and or walk up to 10 hours per day

    This position is based in an airport and will require flexibility and availability to work varied shifts, including Holidays, evenings and weekends

     

    Education Requirements

    Bachelor’s degree or equivalent year’s experience.

     

    SFO Badged Employees are eligible for a BART discount and childcare tuition assistance with Palcare.

     

    BART Discount Card. Save more money on BART!                           Palcare

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