The assistant restaurant manager is responsible for establishing and maintaining guest service. Additionally, it is responsible for the various tasks involved in the overall operation of the restaurant/store, including measuring business trends and maximizing sales/profitability by developing staff and by controlling expenses, shortages and all aspects of merchandising and inventory control. This position will report directly to the Restaurant Manager and/or the General Manager/Director of Operations.
Ensures that each guest receives outstanding guest service by providing a guest‐friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service at one or multiple restaurants, to include fast food and/or full service operations.
Recruits, trains, develops and communicates with all staff as well as assesses performance on a regular basis, including annual performance reviews.
Implements and maintains guest service standards and/or brand specifications.
Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
Plans and assigns daily goals, tasks and assignments.
Ensures proper completion through follow‐up. Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
Manage conflict and successfully resolve uncomfortable situations with clients, customers, peers, and direct reports.
Work under pressure and deal with high stress situations while exercising sound judgment and decision making.
Assists in adjusting business strategies. Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
Manages all office tasks, including management of funds and media, receiving, inventory, purchasing, team member scheduling and payroll.
Performs any other duties as assigned by supervisor.
High School Diploma or equivalent
Minimum of two (2) years of experience in the food & beverage industry, in a management/supervisory capacity
Full Service and/or Quick Service restaurant experience preferred
Associates Degree or equivalent coursework preferred
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook), and Point‐of‐Sale (POS) systems
Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making Exceptional interpersonal skills and be able to interface effectively with all levels of management in the field and at the SSP corporate offices
Excellent written and verbal communication, including delivering presentations at public meetings.
Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities
SFO Badged Employees are eligible for a BART discount and childcare tuition assistance with Palcare.