SFO

  • Assistant Director of Operations

    Requisition ID
    2018-1681
    Employer
    Hyatt Regency San Francisco Airport
    # of Openings
    1
    Hire Type
    Permanent
    Hours Per Week
    Full-Time
    Shift
    Various
    Days
    Weekdays, Weekends
    Career Type
    Management
    Benefits
    Insurance - Medical, Insurance - Dental, Insurance - Vision, Insurance - Life, Retirement - 401K
    Benefit Notes
    Paid Maternity/Paternity leave, 12 free nights/yr. at Hyatt Hotels & Resorts around the world for full time colleagues, 6 free nights/yr. at Hyatt Hotels & Resorts around the world for part time colleagues
  • Company Description

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

    Overview

     

    The Assistant Director of Operations oversees hotel services including both Rooms and F&B operations.  Maximizes room revenues, controlling expenses, and driving the highest level of customer service.  Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees. 

    Responsibilities

    Duties include:
    Responsible for short and long term planning and the management of the Hotel Operations.
    Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
    Experience supervising all Departments
    Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
    Experience developing standards and operating procedures.
    Hire, train, empower, coach and counsel, performance and salary reviews
    Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
    Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
    Implement procedures to increase guest and associate satisfaction
    Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
    Maintain communications with Corporate Staff
    Coach and counsel employees to reflect Hyatt service standards and procedures

    Qualifications

    Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

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