• Quality Assurance Supervisor

    Requisition ID
    Gate Gourmet
    # of Openings
    Hire Type
    Hours Per Week
    Weekdays, Weekends
    Career Type
    Insurance - Medical, Insurance - Dental, Insurance - Vision, Retirement - 401K
    Union Membership Required
    USD $59,000.00/Annually
  • Company Description

    Discover the Difference You Can Make at Gate Gourmet!
    Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.




    This position is responsible for quality element control related to operation, auditing policy and procedure, leading quality improvement projects, driving defect prevention and detections. Acts as the primary business unit liaison to Corporate QA. The position supervises quality assurance staff in the unit. 


    Leads and monitors quality improvement projects
    Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
    Monitors corrective action system
    Educates (trains) unit staff and managers in quality related issues
    Plays a key role in developing a comprehensive quality program
    Implements the quality system detailed in the quality manual
    Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation
    Drives prevention vs. detection of defects
    Coordinates actions to prevent the occurrences of nonconformities
    Maintains customer compliance resolution
    Responsible for the maintenance of key performance metrics for the Quality organization
    Controls Food safety and Quality of processing and manufacturing within the business
    Supports customer audits, government audits to meet compliance
    Verifies and insures company policies and procedures are followed
    Insures quality specifications and requirements are followed and met
    Develops Standard Operating Procedures
    Responsible for safety, quality and compliance to customer specification
    Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs
    Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
    Manages work flow balancing - - the division of responsibilities amongst employees on each shift including assignment of responsibilities and workstations
    Determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
    In conjunction with department leaders determines number of employees needed by shift
    Responsible for employee retention and monitors employee turnover.
    Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.



    High School graduate or equivalent with experience in related discipline is required
    College degree in related discipline and knowledge of HACCP, quality management and six sigma is preferred


    Work Experience:

    Minimum 1 year of experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control required
    Minimum 2 years of supervisory experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred
    Experience working in the airline industry is preferred

    Job Skills:

    Intermediate level Microsoft office tool skills (excel, word)

    Knowledge of quality auditing, inspection methods

    Detail oriented

    Strong organizational skills, able to prioritize responsibilities and multi-task

    Strong interpersonal skills, interact well with multiple departments as required

    Able to work with little supervision

    Excellent reading, writing, and oral communication skills

    Change Agent

    Preferred skills:

    • Excellent analytical skills
    • Basic statistics calculation, and/or mathematical comprehension including: Pareto chart, Control chart, Histogram, Time series (run) chart, Multiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation , process capability, Algebraic concepts
    • Project management skills
    •  Knowledge of FDA regulations


    Technical Skills: (Certification, Licenses and Registration)

    ServSafe certification required
    HACCP certified
    Basic lean, six sigma knowledge, and continuous improvement understanding a plus

    Language / Communication Skills:

    ·         Excellent oral and written communication skills

    ·         Multi-lingual a plus


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