Job Title: Customer Service Representative, Passenger Service

Number of Position(s): 1

Employer: All Nippon Airways Co., Ltd

Job Location: San Francisco Int’l Airport

How to apply:

Please send your resume with a cover letter to ml_oth_sfosjchr@fly-ana.com.

Your resume and cover letter should include the following information.

• Your name, address, phone number and e-mail address
• Position you are applying for
• Education History
• Employment history
• Salary requirements

Please be advised that ANA will contact qualified candidates ONLY.

Company’s web site address: www.fly-ana.com

Basic Purpose

Responsible for supporting and coordinating passenger service operations on a daily basis and for supervising contractors under ANA’s handling requirements and contract, providing review and information to Management.

Include but not limited to:

• Handling special customer requests and supporting with any irregularities, such as delays, problems with baggage, etc.
• Performing ticketing functions, including booking new reservations, issuing tickets and rail passes, collecting ticket penalties, logging and balancing cash transactions, verifying uplifted ticket counts, and preparing the daily sales reports
• Answering phone calls and inquiries in a professional manner
• Greeting customers upon arrival
• Directing customers within the airport
• Performing any other passenger service duties as necessary
• Ensuring the proper performance of all ticketing and reservation functions
• Monitoring check-in operations and bag-room operations
• Monitoring arrival and departure gate operations to ensure that all agents and other personnel are performing as required and that all procedures are being properly followed
• Analyzing and reporting on the frequency and type of questions being asked
• Responding to customer service complaints filed
• Effectively communicating the Company’s values to be delivered by customer service agents at the airport
• Providing information to customers and travel agents regarding ANA flights, ticketing, and fares
• Performing any other customer service functions as directed by Supervisors and Managers.

# of Hours per week：40 hours

Rate per Hour：$25.81~

Benefits： Medical, Vision, Dental, 401K, Travel Benefit, Paid Leave, Airport Parking

Shift:  Various (include weekend and holiday, morning 6:30 am~ and night ~2:30am shift)

Minimum qualifications: 

• Must be authorized to legally work in the U.S. (no VISA sponsorship)
• Excellent interpersonal skills
• Professional presentation and excellent customer service skills
• Excellent English written and verbal communication skills
• Japanese or other language skills are a plus
• MUST be available to work morning (6:30 am~) and night (~2:30 am) shift
• MUST be able to work on weekdays, weekends and holidays
• Proficiency in MS Office
• Understanding in diverse cultures
• Must have a valid state driver’s license
• Must pass pre-employment drug test and 10- year employment background check