PrimeFlight Aviation Services provides major airlines and airports with the ground handling services, aircraft services and terminal services necessary for the safe and reliable operation of aircraft and the comfort and enjoyment of passengers. Through our national footprint, proprietary transition process and executive leadership composed of industry veterans, we've earned a solid foundation and track record of providing exceptional, value-driven airline services. Whether it's total handling or individual services, PrimeFlight has the right mix of service breadth and executional expertise to meet the ever-changing needs of our customers.

Click here to apply on PrimeFlight's website

 

INTRODUCTION

Job Description

Our Duty Manager plays a critical role in overseeing the day-to-day operations of the airport, ensuring a smooth and efficient experience for passengers, staff, and airline partners. This position involves managing operational issues, responding to emergencies, and making real-time decisions to maintain operational flow and safety. Our Duty Manager liaises with various departments, including security, customer service, and ground handling, to coordinate efforts and address any challenges that arise. Also, you are responsible for monitoring compliance with airport regulations and standards, providing leadership and guidance to staff, and ensuring a high level of customer service and operational excellence.

 

WHAT IT’S LIKE TO WORK AS A DUTY MANAGER

• You like working as a team, toward a common goal
• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures

• Coordinate with various departments, including security, customer service, and maintenance, for seamless operations
• Respond to and manage operational emergencies and unusual situations
• Ensure compliance with all aviation regulations and company policies
• Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery
• Address and resolve customer complaints and operational issues in a timely manner
• Supervise, guide, and support operational staff, providing leadership and direction
• Communicate effectively with airline representatives, ground handlers, and airport authorities
• You have a great attention to detail
• You enjoy working with a team or individually to accomplish your tasks
• Strong customer service skills
• Like to build long term relationships with your customers
• Physical activity may include:
  • Stand and walk for extended periods of time
  • Ability to lift 70 pounds or more
  • Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
  • Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)