The Senior Manager of Ramp Operations will be directly responsible for the day-to-day on-site Ramp Operations of SFOTEC. The Senior Manager of Ramp Operations will, from time to time, provide the Director, Operations and Managing Director with reports, accomplishments, and issues related to the operation of the Ramp and associated equipment. The Senior Manager of Ramp Operations will seek approval and authority from the Director, Operations as necessary, to proceed with specific actions to be taken during the daily management of the operation. Additional responsibilities include, but are not limited to the following:

How to apply: Please send your resume and inquiries to employment@SFOTEC.com

• Represent the Managing Director and SFOTEC leadership as necessary.
• Familiarity with the operative documents related to SFOTEC, including leases, contracts, agreements, and all other aspects of the Ramp Facilities.
• Develop and maintain internal and external relationships including, but not limited to the following parties:
  • SFOTEC Executive Committee
  • SFOTEC Member Airlines
  • Non-Member Airlines
  • SFOTEC Service Contractors
  • SFO International Airport Authority (SFIAA)
  • San Francisco Police Department (SFPD)
  • FIS Agencies
  • US Department of Homeland Security/Transportation Security Administration
  • Federal Aviation Administration
  • Third Party Organizations (Consultants, Attorneys, Accountants, Auditors, etc.)
  • SFO Community at large
• Provide leadership guidance to SFOTEC Duty Managers and contracted service personnel.
• Manage member and vendor relationships on a day-to-day basis.
• Develop and maintain quality control standards for performance, reliability, serviceability, and safety of contracted vendors.
• Anticipate, identify, and resolve service/operational problems with a results-oriented approach.
• Idenifty, recommend and initiate enhancements/changes to processes and procedures to better support operational and service objectives.
• Oversee day-to-day operational performance in the following areas:
• Ramp Procedures, Ground Handling Agent (GHA) Aircraft Handling, and Operations
• Passenger Loading Bridge Operations
• Ground Service Equipment (GSE) Operations
• Baggage Handling at Ramp Level
• Coordination with Ramp Control Tower
• Safety and Security Procedures on the Ramp
• Others, as required
• Keep all concerned parties informed of daily operational requirements and changes.
• Share key performance indicators and results with concerned parties.
• Ensure service standards are consistently understood and maintained.
• Support/participate in ramp investigations related to alleged theft, non-compliance, or other related issues.
• Participate in all SFIA, TSA, and SFPD irregularity drills to ensure operational effectiveness during actual events.
• Conduct regular audits to ensure compliance with established service levels for performance, reliability, serviceability, and safety.
• Respond to and resolve facility-related issues in a timely manner by initiating corrective actions.
• Act as a liaison during airline operational irregularities, emergencies, and security incidents in ramp area. Prepare detailed narrative reports.
• Perform other miscellaneous duties as assigned by the Director, Operations or Managing Director.

AvAirPros Services is a privately held, employee-owned commercial aviation consulting and management firm serving airlines and airports across the US.

AvAirPros Services offers a competitive salary and a generous benefits package that includes company-paid health benefits for employees, paid time off, and employee ownership.

AvAirPros Services is proud to be an Equal Opportunity Employer; we embrace and celebrate diversity and are committed to maintaining an inclusive work environment for all.

Please send your resume and inquiries to employment@SFOTEC.com

Job Type: Full-time

Salary: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend

Ability to commute/relocate:

• San Francisco, CA 94125: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Airline, airport, or related experience: 5 years (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person