Station Service Representative

• Location: San Francisco International Airport (SFO)
• Job Type: Full-Time

Your expected pay rate is $25.00/hour. Actual pay rate will be determined based on the individual’s skills, experience, and other relevant qualifications. Employees working night shifts will receive a higher hourly rate (additional $3.00/hour) plus overtime at an enhanced rate.

How to apply: Please send your resumes to hr@airchina.us

• Provide assistance to passengers with modifying and updating reservations.
• Guide passengers through the preparation and verification of required boarding documentation.
• Address passenger complaints with professionalism, empathy, and effective solutions.
• Verify and check passenger documentation as necessary to ensure compliance with travel requirements.
• Support airport agents with daily operations and workflow to ensure efficient service delivery.

• Associate Degree required, Bachelor's Degree or above preferred
• Good communication skills in English, Mandarin Chinese preferred
• Excellent customer service skills and strong decision-making skills
• Ability to work independently as well as collaboratively
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
• Morning/evening shifts & weekend/holiday shifts required
• Must be legally authorized to work in the United States without future sponsorship
• Previous experience working in airport stations preferred

Benefits:

• Competitive salary and bonus
• Night shift subsidy
• 100% company paid medical, dental and vision insurance
• 401k options
• Travel benefits
• Paid vacation, paid holidays & sick leaves
• Career advancement

*AIR CHINA LIMITED is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift
• Night shift

Application Question(s):

• Will you need now or in the future, any immigration related support or sponsorship from Air China in order to begin or continue employment? This includes support (such as J-1, F-1 CPT or OPT), visa sponsorship for employment (H-1B, H-1B1, E-3, O-1, or TN), and any EAD holders that will need longer term employment authorization (temporary work visa or permanent residency).

Experience:

• Customer service: 1 year (Required)

Language:

• Chinese (Required)

Ability to Commute:

• San Francisco, CA 94128 (Required)

Work Location: In person