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Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Operations Agent position at SFO within the last 12 months.***

Pay & Benefits: Pay of $21.46 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings**

• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents

• Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

• Explore more benefits you’ll love: https://careers.southwestair.com/benefits

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Operations Agents carry out important tasks “above the wing” in the airport, including finalizing details of the weight and balance of aircraft, providing an efficient and hospitable boarding experience for Customers, and coordinating with other workgroups to facilitate a flight’s departure. They play a quarterback role in readying a flight for departure while providing Southwest Hospitality to both Internal and External Customers daily. Operations Agents are strong communicators who enjoy working as a part of a Team in a dynamic, safe environment. Check out what a day as an Operations Agent is like: swa.is/DayWithOpsAgent 

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
• Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
• Handles Station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Answers station operations' telephones
• Advises Gate Agents when boarding will begin
• Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
• Arranges for fueling of aircraft as required
• Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
• Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
• Operates boarding bridge, coordinates boarding and deplaning Customers
• Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
• Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
• Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
• Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
• Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
• Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
• Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
• Responsible for ground security and assuring operations follow security procedures
• May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders