Overview

The Manager, Maintenance will support the operation, maintenance, and performance of SFOTEC’s aeronautical equipment and systems, including gate, security, and baggage systems. Key responsibilities include oversight of contracted maintenance providers, ensuring compliance with KPIs, tracking inventory, and preparing performance reports. Additional responsibilities include conducting audits, supporting RFP processes, updating training materials, and contributing to SFOTEC’s Safety & Compliance Dashboard and Contractor Scorecard. The individual will also handle system assessments, prepare the Annual Technology Report, and assist in other duties as assigned by leadership.

Salary Range: $70,000 - $90,000.

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Essential Duties and Responsibilities:

• Provide oversight of the operation and maintenance of consortium aeronautical equipment including all gate, security and baggage systems.
• Provide oversight of the installation, testing, acceptance and operation of the SFOTEC aeronautical equipment.
• Oversight of SFOTEC contracted maintenance service providers. Monitor and track their performance against agreed Key Performance Indicators (KPIs). Prepare and submit regular reports to the SNR Manager, Equipment & Facility Maintenance concerning the performance of the contracted maintenance provider against the agreed metrics (KPIs).
• Oversight of the parts inventory list, ensuring compliance with all tracking and accountability requirements.
• Provide the SNR Manager, Equipment & Facility Maintenance with reports, accomplishments, and issues related to the operation of the Ramp and associated equipment.
• Contribute towards a comprehensive Performance management plan (to include contract management and RFPs.
• Contribute to the ongoing development and use of SFOTEC’s Safety & Compliance Dashboard.
• Contribute to the ongoing development of SFOTEC’s Contractor Scorecard.
• Represent the SNR Manager, Equipment & Facility Maintenance as necessary.
• Maintain internal and external relationships including, but not limited to the following parties:

o SFOTEC Executive Committee and Member Airlines

o Non-Member Airlines

o SFOTEC Service Contractors

o SFO International Airport Authority (SFIAA)

o San Francisco Police Department (SFPD)

o FIS Agencies

o US Department of Homeland Security/Transportation Security Administration

o Federal Aviation Administration

o Third Party Organizations (Consultants, Attorneys, Accountants, Auditors, etc.)

o SFO Community at large

• Manage member and vendor relationships on a day-to-day basis.
• Maintain quality control standards for performance, reliability, serviceability, and safety of contracted vendors.
• Anticipate, identify, and resolve service/operational problems with a results-oriented approach.
• Identify, recommend and initiate enhancements/changes to processes and procedures to better support operational and service objectives.
• Keep all concerned parties informed of daily operational requirements and changes.
• Share key performance indicators and results with concerned parties.
• Ensure service standards are consistently understood and maintained.
• Support/participate in investigations related to alleged theft, non-compliance, or other related issues.
• Conduct regular audits to ensure compliance with established service levels for performance, reliability, serviceability, and safety.
• Respond to and resolve facility-related issues in a timely manner by initiating corrective actions.
• Act as a liaison during airline operational irregularities.
• Direction to the contracted operation and maintenance personnel fostering a positive, high-performing work environment.
• Prepare and update contingency plans and procedures in case of system outages or failures.
• Create and amend as necessary any training material and operational procedures for the SFOTEC equipment and systems.
• Active involvement in the preparation of maintenance related Request for Proposal (RFP) packages and provider contracts.
• Review daily service and equipment report logs. Follow up on any equipment/system operation or maintenance related issues with concerned management of the contracted provider.
• Conducts regular audits and system assessments to ensure compliance with established service levels for performance, reliability, serviceability and safety.
• Analyze data to identify trends and areas for improvement in the aeronautical equipment and systems.
• Complete the Annual Technology Report for SFIA. Coordinate with the Director, Strategy & Planning concerning investment required from SFIA to the equipment, systems and facility.
• Perform other miscellaneous duties as assigned by Leadership.

Minimum Qualifications:

Education, Training and Experience:

• Bachelor’s degree in a related field or experience.

• 5 years’ experience in Airline, Airport Operations or a related field

• 5 years leadership and team management experience

• Familiarity with operative documents, including leases, contracts, agreements, and all other aspects of the Terminal Facilities.

Special Requirements:

• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.

• Valid Driver’s License required

• Valid Passport with ability to obtain travel Visa / Travel Authorization as required

Knowledge, Skills, Abilities:

Knowledge

• In-depth understanding of the operation, maintenance, and technical specifications of aeronautical systems, including gate, security, baggage handling, and related infrastructure.

• Knowledge of installation, testing, acceptance, and operational processes for complex equipment, ensuring systems meet required standards.

• Proficiency in managing service contracts, setting performance expectations (KPIs), monitoring vendor performance, and preparing related reports.

• Knowledge of parts inventory systems, including tracking, accountability, and compliance with regulations.

• Skills in leading, mentoring, and fostering a high-performing work environment for contracted maintenance and operations teams.

• Familiarity with safety, regulatory, and compliance requirements (e.g., TSA, FAA, Homeland Security) related to airport operations, and the ability to contribute to dashboards and scorecards for monitoring compliance.

• Ability to develop and maintain relationships with diverse stakeholders, including airlines, airport authorities, government agencies, contractors, and the local community.

• Expertise in developing and overseeing performance management plans, identifying areas for improvement, and implementing changes to improve efficiency and service quality.

• Knowledge of audit processes to ensure compliance with established standards for performance, safety, and reliability. Ability to review reports, assess trends, and take corrective actions.

• Understanding of risk management practices, including preparing for system outages, irregularities, and other operational disruptions.

• Ability to create and update training materials and operational procedures for both internal teams and external contractors.

• Proficiency in analyzing data to identify operational trends and areas for improvement, and in preparing detailed reports for leadership.

• Familiarity with preparing RFP process, reviewing vendor proposals, and the procurement process for maintenance and other services.

• Understanding of the technology and systems used in airport operations, as well as coordinating investments in equipment and systems for long-term sustainability.

Skills

• Operational Management

• Coordination & Communication skills in coordinating between different teams to ensure smooth operations.

• Safety & Security Awareness

• Problem-Solving & Decision-Making

• Attention to Detail

• Multitasking & Time Management

• Adaptability & Flexibility

• Customer Service Orientation

Abilities

• Experience structuring and delivering presentations and communications targeted to company leadership and stakeholders preferred.

• Ability to work independently and efficiently, often without direct supervision.

• Ability to quickly learn potentially unfamiliar topics.

• Excellent verbal and communication skills.

• Aviation industry experience preferred.

Compensation:

In addition to the listed base pay range, AvAirPros and SFOTEC provide generous benefits including company-paid medical/dental/rx coverage, short and long-term disability insurance, and long-term care insurance. We offer a 401k with match, and a stock plan as well as PTO (vacation/holiday/sick). This role also includes an additional bonus component of up to 10%.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of facility management/maintenance experience do you have?
• Shift scheduling will include early mornings, late nights, weekends, and holiday availability. Are you willing to work any shift assigned?

Education:

• Bachelor's (Preferred)

Experience:

• Airline/Airport Operations: 5 years (Preferred)