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Airline Customer Service Agent

Requisition ID: 2026-3069
Employer: Pacific Aviation
# of Openings: 20
Hire Type: Permanent
Hours Per Week: Part-Time
Shift: Various
Days: Weekdays, Weekends
Career Type: Customer Service
Benefits: Educational/Training - Paid Training, Commuter Benefits, Paid Time Off, Retirement - 401K, Insurance - Medical, Insurance - Dental, Insurance - Vision
Minimum Related Experience: None
Education: [Null]
Badging Fees: Paid by Employer
Starting: USD $23.15/Hourly

Overview

Pacific Aviation is hiring bilingual Airline Customer Service Agents at San Francisco International Airport (SFO) to support international airline operations in a part-time role. If you’re fluent in English and Mandarin or Cantonese, and you enjoy helping others in fast-paced environments, this could be your runway to an exciting aviation career.

For over 25 years, Pacific Aviation has partnered with the world’s finest airlines to deliver exceptional service. Our team thrives on collaboration, professionalism, and shared success—and we’re excited to welcome new teammates who share these values.

Click Here to Apply!!

Responsibilities

Assist passengers during check-in, boarding, and arrivals
Verify travel documents and process boarding passes accurately
Answer questions and offer directions in both English and Mandarin or Cantonese
Communicate clearly and respectfully with travelers and airline personnel
Support the overall flow of passenger operations within the terminal
Deliver consistent, courteous service under pressure in a dynamic airport setting
Collaborate with team members and supervisors to maintain high service standards
Uphold airline policies and ensure a secure environment for passengers and staff

Qualifications

Fluent in English and Mandarin or Cantonese (required)
Strong communication and customer service skills
Computer literacy and accurate data entry
Calm, solution-oriented mindset in high-pressure situations
Physical stamina to stand and walk for extended periods
Willingness to attend 5 days of required computer training
Authorized to work in the United States
Must pass a background check and drug screening

Benefits

Hourly Rate: $23.15 per hour
Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents
401(k) with company match
Paid Time Off
Paid Training
Uniform Provided
Discounted BART Clipper card or employee parking permit
Referral Bonus
Cell Phone Plan Reimbursement

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