The Ritual Coffee Catering Lead is the organized, flexible, and enthusiastic cafe team member that collaborates with oversight from the Catering Manager to ensure our catering events run smoothly and fulfill the mission of Ritual’s Catering & Events department – to provide people with the best coffee experience they’ve ever had, in new and unusual settings, without the benefit of the infrastructure of a cafe.
Ritual’s Catering department brings the quality and experience of a Ritual coffee bar to any setting you can imagine - event spaces, conferences, vineyards, offices, and backyards.
The Catering Lead works proactively with the Catering Manager to meet the scheduling needs the catering department by working in catering for up to 29 hours a week. This position may work dynamically between shifts in the cafe and event related work. Event work includes but not limited to: managing the catering inbox, managing operations at specified events, work as a barista, and act as the primary or secondary point-person for clients and employees on-site. These hours can be irregular, may sometimes require overtime, and may be very early or late in the day. They will maintain our great reputation for catering by delivering excellent customer service and high-quality products at all events.
As our Catering Lead you do not need to know our exact systems before you start, but you need to be a strategic thinker and committed to the success of our catering department, your co-workers across departments, and the company as a whole. This role requires you to be actively jumping in and developing solutions where needed.
People who are not flexible, not ready to lead by example, or not open to feedback - need not apply. You are meant for this role if you are a collaborative problem solver and a self-starter with a strong interest in - and appreciation for - coffee and people.
Ultimately, we are looking for someone who is inspired by creating unique experiences, has a talent for operations, coffee, and who is wholeheartedly enthusiastic about delivering the best customer service our clients have ever had. If this is you, we can’t wait to meet you!
Collaborate with the Catering Manager to support and grow Ritual’s Catering program
Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company
Fulfill all catering and cafe barista duties consistent with the expectations of Catering Manager and job description
Collaborate with Catering and Cafe Managers on scheduling in order to support catering while also meeting the needs of the cafe schedule
Manage operations at assigned events--including setting up, loading and operating Ritual’s catering equipment
Support the planning, execution, and management of catering events with the catering manager
Maintaining consistent communication with the Catering Manager leading up to and during events
Uphold and enforce Ritual’s coffee and beverage quality standards at events
As needed, plan events and consider all relevant logistics: scheduling, sourcing, staffing and menu development
Communicate efficiently and thoroughly with baristas, clients, partners, and vendors
Ensure that tools, equipment and inventory are organized and event-ready
Manage load-in, set-up, operation of Ritual’s catering equipment, and break down during events
Maintain the catering inbox and inquiries as needed
Help maintain a clean, organized space at the Ritual warehouse
Ensure that post-event clean up happens in a timely manner and that all equipment and goods are restocked and ready for use at the next catering event
Keep catering supplies organized and inventoried while in storage
Maintain coffee brewing equipment and Catering area, keeping the machinery and space clean and functional
Maintain friendly relationships with all vendors, placing and receiving orders as needed
Report any malfunctioning pieces of the catering equipment to the catering manager
QUALIFICATIONS
Minimum 1 year experience in a cafe, foodservice, or similar role
An approachable people-person with a high level of emotional intelligence, patience, compassion and problem solving skills
Excellent communication and teaching skills
Love of coffee!
Proficiency with Google Drive, spreadsheets and general comfort with use of technology
Availability: flexible to accommodate for the nature of events while maintaining scheduled shifts in cafes, on-call for emergencies, ability to be on site at events
Must be authorized to work in the United States (Required)
Clean driving record and valid DL (Required)
PHYSICAL REQUIREMENTS
The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 75 pounds.
Stand and move throughout the cafe/ office.
Have consistent and reliable onsite attendance at the cafe/ office.
Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 75 pounds for distances of up to 20 ft.;
Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;
Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week);
Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.
Be able to adeptly use restaurant equipment;
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage.
Perform basic math and fractions to complete recipes;
Proficient interpersonal relations and communicative skills in English;
Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.
Write routine reports and correspondence.
Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
Work under pressure with changing, ambiguous priorities.
Communicate effectively and promptly to clients, vendors, and employees of the organization.
Understand and respond to staff and customer requests in a loud environment
High level of manual dexterity to adeptly type and use computer equipment.
Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to work overtime occasionally at the last minute.
Occasional Travel may be required.
Ability to drive
Food handler card required, ServSafe Manager certification a plus
COMPENSATION + BENEFITS
Ritual Coffee strongly believes in investing in our people and our culture. We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half) and a matching 401k plan. Catering Lead makes $26/hour, unless otherwise specified per event. Cafe-based barista rates start at $18.25
CLASSIFICATION & SUPERVISION
Catering hours are variable and part time.
The Catering Manager will provide general supervision to the Catering Lead
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.