An Airport Lounge Supervisor's job involves overseeing the smooth operation of an airport lounge, ensuring excellent customer service, managing staff, and maintaining the lounge's cleanliness and organization.
How to apply: Send your resume or letter of interest to micheleholgate@airist.net
Key Responsibilities:,
Customer Service:
● Welcoming guests, addressing their needs, and resolving issues promptly.
● Ensuring a positive and comfortable lounge experience for all passengers.
● Interacting with passengers and explaining food and beverage offerings.
Staff Management:
● Supervising, training, and motivating lounge staff.
● Assigning duties, monitoring performance, and providing feedback.
● Managing staff schedules and ensuring adequate coverage.
Lounge Operations:
● Overseeing the ordering and inventory of food and beverages.
● Maintaining cleanliness and organization of the lounge.
● Ensuring compliance with safety and security regulations.
● Coordinating with other airport staff and airlines.
Administrative Tasks:
● Completing paperwork related to daily operations.
● Preparing reports and tracking inventory.
● Preparing and publishing staff schedules
Skills and Qualifications:
● Customer Service Skills: Excellent communication, interpersonal, and problem-solving skills.
● Leadership and Management Skills: Ability to lead, motivate, and supervise a team.
● Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
● Food and Beverage Knowledge: Understanding of food and beverage offerings and standards.
● Attention to Detail: Ensuring cleanliness, organization, and compliance with regulations.
● Problem-Solving Skills: Ability to resolve issues and address customer concerns.
● Experience: Previous experience in customer service, hospitality, or management is often preferred.